Last Updated: 12/9/21
We at Reggie value your (“Your”) privacy and are committed to keeping Your Personal Data confidential. We use Your data solely in the context of providing a convenient platform for Vets and Owners to communicate virtually.
By submitting Your Personal Data through the Platform, You are acknowledging that You have read and agree to the terms of this policy. If You do not agree, please do not submit any Personal Data to Us.
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What Personal Data Do We collect?
We collect five types of information from Users: (i) Demographic data; (ii) Support data; (iii) Technology data; (iv) Financial information; and (v) Pet Information (from Owners only).
Demographic Data: When you create an account, we collect your first name, last name, email address, and phone number to create your account and provide you with the Services.
Pet & Treatment Information: We collect information regarding your dog’s health and well-being, including your dog’s name, breed, allergies, medication and treatment history, and anything else your Vet needs to make informed decisions regarding your pet’s care. We collect this information to provide You with the Services and to assist your Vet in providing appropriate treatment.
From Vets, we collect treatment recommendations, including prescriptions, in order to provide the Services.
Technology Data: We use common information-gathering tools, such as cookies, log files, web beacons, and similar technologies to automatically collect information, which may contain Personal Data, from Your computer as You navigate Our Platform, or interact with emails We have sent You. The information We collect may include Your Internet Protocol (IP) address (or proxy server), location, browser type, Internet service provider, the pages and files You viewed on Our Platform, Your operating system and system configuration information, and date/time stamps associated with Your usage. This information is used to analyze overall trends, to help us provide and improve Our Platform and to guarantee their security and continued proper functioning.
FROM OWNERS: We collect your payment information, such as credit or debit card number, through our third-party payment processor to process your Membership Fees and to process payments from you on behalf of your Vet.
FROM VETS: We collect your financial information, such as bank account number, to process payment from your patients for your Services.
Facebook Advertising: Reggie collects Personal Data through Facebook Lead Ads, including Demographic Data and Technology Data. We use this information to operate our Services and provide you with an opportunity to create an account.
How will We use Your Personal Data?
More specifically, we process Your Personal Data for the following legitimate business purposes:
- To provide Services;
- To process payments;
- To communicate with You about and manage Your User Account;
- To properly store and track Your data within Our system;
- To respond to lawful requests from public and government authorities, and to comply with applicable state/federal law, including cooperation with judicial proceedings or court orders;
- To protect Our rights, privacy, safety or property, and/or that of You or others by providing proper notices, pursuing available legal remedies, and acting to limit Our damages;
- To handle technical support and other requests from You;
- To manage and improve Our operations and the Platform, including the development of additional functionality;
- To evaluate the quality of service You receive, identify usage trends, and thereby improve Your user experience;
- To keep Our Platform safe and secure;
- To send You information about changes to our terms, conditions, and policies;
We may use your Personal Data to provide you with targeted advertisements that we believe may be of interest to you. For more information about how targeted advertising works, visit the Network Advertising Initiative’s (“NAI”) website: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of Facebook targeted advertising by changing your Facebook account settings.For more information about how to opt-out of targeted advertising on Instagram, visit the Instagram Help Center.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Where is Your Personal Data processed?
Personal Data Reggie collects through the Platform will be stored with secure third-party cloud services providers.
With Whom is My Personal Data Shared?
Business Partners and Vendors: We share Personal Data with a limited number of partners, service providers, and other persons/entities who help run Our business (“Business Partners”). Specifically, we may employ third-party companies and individuals to facilitate Our Services, provide Services on Our behalf, perform Service-related functions, or assist Us in analyzing how Our Services are used. Our Business Partners are contractually bound to protect Your Personal Data and to use it only for the limited purpose(s) for which it is shared. Business Partners’ use of Personal Data may include, but is not limited to, the provision of services such as data hosting, IT services, customer services, and payment processing.
Our Advisors: We may share Your Personal Data with third parties that provide advisory services to Reggie, including, but not limited to, Our lawyers, auditors, accountants, and banks (collectively, “Advisors”). Personal Data will only be shared with Advisors if Reggie has a legitimate business interest in the sharing of such data.
With Your Vet (OWNERS ONLY): We will share information You enter into the Platform with the Vet with whom you connect via the Platform. If, at any point, You want to deny access to one or more Vets, You can do so by emailing firstname.lastname@example.org.
Third Parties Upon Your Direction or Consent: You may direct Reggie to share Your Personal Data with third parties. Upon your request and consent, We may share such Personal Data with those third parties that You identify.
Third Parties Pursuant to Business Transfers: In the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Reggie’s corporate entity, assets, or stock (including in connection with any bankruptcy or similar proceedings), We may share Your Personal Data with a third party.
How Long Do You Retain Personal Data?
Reggie retains Your Personal Data for only as long as necessary for Our business operations, the provision of Services, archival purposes, and/or to satisfy legal requirements. The exact period of retention will depend on: (i) the amount, nature, and sensitivity of the Personal Data; (ii) the personal risk of harm for unauthorized use or disclosure; (iii) the purposes for which We process Your Personal Data, including whether those purposes can be achieved through other means; and (iv) business operations and legal requirements.
At the end of the applicable retention period, We will remove Your Personal Data from Our databases and will request that Our Business Partners remove any identifiable Personal Data from their databases. If there is any data that We are unable to delete entirely from our systems, We will put in place appropriate measures to prevent any further processing of such data. Please note that once We disclose Your Personal Data to third parties, We may not be able to access that Personal Data and We cannot force the deletion or modification of such information by third parties.
What Happens to Personal Data Submitted by Minors?
Reggie does not knowingly collect Personal Data from individuals under the age of 18. Additionally, Our Services are not directed to individuals under the age of 18. We request that these individuals not provide Personal Data to Us. If We learn that Personal Data from users less than 18 years of age have been collected, We will deactivate the User Account and take reasonable measures to promptly delete such data from our records. If You are aware of a user under the age of 18 using the Platform, please contact Us at email@example.com.
If You are a resident of California, under the age of 18 and have registered for an account with Us, You may ask Us to remove content or information that You have provided via Our Platform.
What Rights Do I Have With Respect to My Personal Data?
As a user of Reggie’s Services and Platform, You have certain rights relating to Your Personal Data. These rights are subject to local data protection and privacy laws, and may include the right to:
- Access Your Personal Data held by Reggie;
- Erase/delete Your Personal Data, to the extent permitted by applicable data protection laws and to the extent technologically feasible;
- Receive communications related to the processing of Your Personal Data;
- Restrict the processing of Your Personal Data to the extent permitted by law;
- Object to the further processing of Your Personal Data, including the right to object to marketing;
- Request that Your Personal Data be transferred to a third party, if possible;
- Receive Your Personal Data in a structured, commonly used, and machine-readable format; and/or
- Rectify inaccurate Personal Data and, taking into account the purpose of processing the Personal Data, ensure it is complete.
Where the processing of Your Personal Data by Reggie is based on consent, You have the right to withdraw that consent at any time. If You would like to withdraw Your consent or exercise any of the rights listed above, please contact us at firstname.lastname@example.org.
Do Not Track Disclosure
Some web browsers may transmit do not track (“DNT”) signals to websites with which the user communicates. To date, there is no industry standard for DNT and users cannot know how a given company responds to a DNT signal they receive from browsers. Reggie is committed to remaining apprised of DNT standards. However, Reggie does not support DNT browser settings and does not currently participate in any DNT frameworks that would allow Reggie to respond to signals or other mechanisms regarding the collection of Your Personal Data.
California residents may request and obtain from Us, once a year, free of charge, a list of third parties, if any, to which We disclosed their Personal Data for direct marketing purposes during the preceding calendar year and the categories of Personal Data shared with those third parties. If You are a California resident and wish to obtain that information, please submit Your request by sending Us an email at email@example.com with “California Privacy Rights” in the subject line.
How Can I Update, Correct, or Delete Personal Data or My User Account?
You have the right to request restrictions on uses and disclosures of Your Personal Data. While We are not required to all restriction requests, We will attempt to accommodate reasonable requests when appropriate.
You may change Your email address and other contact information by accessing Your User Account. If you need to may changes or corrections to other information, You may contact Us at firstname.lastname@example.org. In order to comply with certain requests to limit use of Your Personal Data, We may need to terminate Your ability to access and/or use some or all of the Services. BY REQUESTING TO LIMIT USE OF YOUR PERSONAL DATA OR DELETE PERSONAL DATA, YOU ACKNOWLEDGE AND AGREE THAT REGGIE WILL NOT BE LIABLE TO YOU FOR ANY CORRESPONDING LIMITATION IN THE SCOPE OF SERVICES OR TERMINATION OF SERVICES AS NECESSARY TO COMPLY WITH YOUR REQUEST.
Under state law, You may have the right to request deletion of certain Personal Data from your User Account or the Platform. To request deletion of Your Personal Data, please email Us at email@example.com and include a description of the Personal Data you would like removed. We will respond to all requests for data deletion as soon as reasonably possible or as otherwise required by law.
Should You decide to delete Your User Account entirely, You may do so by emailing firstname.lastname@example.org. By terminating Your User Account, You agree that you will not be able to access any information previously contained in Your User Account. You further understand that it may not be technologically possible to remove all of Your Personal Data from Our systems. While We will use reasonable efforts to remove Your Personal Data, the need to back up Our systems to protect information from inadvertent loss means a copy of Your Personal Data may exist in a non-erasable form that will be difficult or impossible for Us to locate or remove.
Is My Personal Data Secure?
Reggie understands the importance of data confidentiality and security. We use a combination of safeguards to: (i) maintain the security and integrity of your Personal Data; (ii) protect against any threats or hazards to the security or integrity of Your Personal Data; and (iii) protect against unauthorized access to or use of such information in Our possession or control that could result in substantial harm to You.
While Reggie uses reasonable security controls, WE CANNOT GUARANTEE OR WARRANT THAT SUCH TECHNIQUES WILL PREVENT UNAUTHORIZED ACCESS TO YOUR PERSONAL DATA. REGGIE IS UNABLE TO GUARANTEE THE SECURITY OR INTEGRITY OF PERSONAL DATA TRANSMITTED OVER THE INTERNET AND THERE IS NO GUARANTEE THAT YOUR PERSONAL DATA WILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF ANY OF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE SAFEGUARDS, ACCORDINGLY, WE DO NOT AND CANNOT ENSURE OR WARRANT THE SECURITY OR INTEGRITY OF ANY PERSONAL DATA YOU TRANSMIT TO US. YOU ASSUME THE RISK THAT UNAUTHORIZED ENTRY OR USE, HARDWARE OR SOFTWARE FAILURE, AND OTHER FACTORS MAY COMPROMISE THE SECURITY OF YOUR PERSONAL DATA AT ANY TIME.
What Safeguards Do You Have in Place to Secure My Personal Data?
The information collected by Reggie and stored by third-party cloud services providers and is protected by a combination of safeguards, such as authentication, encryption, backups, and access controls. If Reggie learns of a security concern, We may attempt to notify You and provide information on protective steps, if available, through the email address that You have provided to Us. Depending on where You live, You may have a legal right to receive such notices in writing.
How Can I Protect My Personal Data?
You are solely responsible for protecting information entered or generated via the Platform that is stored on Your device and/or removable device storage. Reggie has no access to or control over Your device’s security settings, and it is up to You to implement any device level security features and protections You feel are appropriate (e.g., password protection, encryption, remote wipe capability). We recommend that You take any and all appropriate steps to secure any device that You use to access Our Services and Platform.
Please note that Reggie will NEVER send You an email requesting conﬁdential information such as account numbers, usernames, passwords, or social security numbers. If You receive such an email purportedly from Reggie, DO NOT RESPOND to the email and DO NOT click on any links and/or open any attachments in the email, and notify Reggie support at email@example.com.
You are responsible for taking reasonable precautions to protect Your user ID, password, and other User Account information from disclosure to third parties, and You are not permitted to circumvent the use of required encryption technologies. You should immediately notify Reggie at firstname.lastname@example.org if You know of or suspect any unauthorized use or disclosure of Your user ID, password, and/or other User Account information, or any other security concern.
Can I Opt Out of Receiving Communications from Reggie?
We may send communications, including emails and SMS text messages, to You regarding your Account and the Services or Platform. You can choose to filter any User Account, Services, and Platform emails using You email and SMS settings, but We do not provide an option for You to opt out of these communications. Filtering email and SMS settings may limit use of certain features of the Reggie Services or Platform.
Terms of Service
Last Updated: 12/9/21
By continuing to use the Services, You agree as follows:
- You are at least 18 years old or have been legally emancipated;
- You understand and agree that these Terms are a legally binding agreement and the equivalent of a signed, written contract;
- You will use the Services in a manner consistent with applicable laws and regulations and these Terms, as they may be amended by Reggie from time to time; and
ARBITRATION NOTICE: Except if you opt-out and except for certain types of disputes described in the arbitration section in the Terms, you agree that disputes between you and Reggie will be resolved by binding, individual arbitration. By continuing to use the Services, and unless you opt-out, you waive your right to participate in a class action lawsuit or class-wide arbitration. You can opt-out of the arbitration agreement by contacting email@example.com within 30 days of accepting these terms.
Terms of Service
What Are The Services?
The Platform is intended to provide a convenient and efficient way for Vets and Owners to connect virtually to address non-emergent health issues in dogs. Through the Platform, Owners can access veterinary diagnoses, prescriptions, and wellness supplements for their dogs from the convenience of their mobile device, while Vets can treat their patients’ behavioral health issues and flea & tick prevention needs from their office or mobile device.
Notice to all Owners: Prescription medications are dispensed to you by a third-party pharmacy. Importantly, when you receive a prescription from a Vet through the Services, you have the right to receive a copy of your prescription and to have the prescription filled at a pharmacy of your choice. If you would like a copy of your prescription or you prefer to have your prescription filled by a pharmacy other than Reggie’s third-party pharmacy partner, please contact us at firstname.lastname@example.org. Reggie Pet, Inc. is not a pharmacy and is not responsible for any incorrect prescription medications that you receive. If you have a question about a medication that you receive through Reggie’s third-party pharmacy, contact us at email@example.com for assistance.
Notice to Owners located outside of Virginia:
All veterinary services provided to you through the Platform are provided by third-party veterinarians. Reggie Pet, Inc. is not a veterinary practice and is not responsible for any diagnoses, prescriptions, or other professional services provided to you through the Platform.
Further, we do not confirm the credentials of any Vet. We do not validate that any such persons are in good standing with their respective licensure board(s) or that they are using the Platform in accordance with laws applicable to their scope of practice. It is Your responsibility to separately confirm that the Vet with whom you interact is in good standing with his or her respective licensing board(s) and to exercise whatever other due diligence You feel appropriate in selecting and maintaining Your choice of veterinary professionals.
Notice to Vets outside of Virginia:
Reggie’s sole purpose is to provide you with a technology platform that enables You to provide veterinary services and connect with Your patients. We do not supervise or direct You in Your provision of such veterinary services to Your patients. We do not make any representations or warranties that the veterinary services You are providing are suitable, reliable, timely or accurate for the patient, all of which are Your responsibility.
Who Is Eligible To Use The Services?
Vets and Owners must register to create an account (“User Account”) and become a “Registered User” to use the Services. To register, You must provide Your name, Your email address, and other information specified in the registration form (“Registration Data”). You may change or correct information in Your account by logging into your account and changing your settings.
By registering for an account and using the Services, You represent and warrant:
- That You are at least 18 years old and are otherwise legally qualified to enter into and form contracts under applicable law;
- Your Registration Data is true, accurate, current, and complete;
- You will update Your Registration Data as needed to maintain its accuracy;
- You are authorized to create a User Account (either for Yourself or another person);
- You are legally authorized to view information accessible through the Services;
- For Vets: You are licensed to provide virtual veterinary services through the Services;
NOTE: THIS AGREEMENT IS VOID WHERE PROHIBITED BY LAW. DO NOT USE THE SERVICES WHERE PROHIBITED BY LAW. YOU UNDERSTAND THAT YOUR USE OF THE SERVICES MAY INVOLVE OR REQUIRE THE TRANSMISSION OF SIGNIFICANT AMOUNTS OF DATA. YOU ARE RESPONSIBLE FOR ALL DATA CHARGES THAT MAY BE CHARGED BY YOUR WIRELESS CARRIER OR INTERNET SERVICE PROVIDER OR THAT MAY OTHERWISE ARISE FROM YOUR USE OF THE SERVICES.
How Much Does Reggie Cost and How Do I Pay?
(Applicable to Owners only)
While Reggie and the Vets that use our Services offer initial assessments for free via the Platform, if you wish to order medications through the Services, you will be required to pay a subscription fee for the products you choose to receive through the Platform and for ongoing access to your Vet through the Services. Reggie charges a recurring fee of $39 per month for access to behavioral health medications and services, and $99 per quarter for access to flea and tick medications and services (the “Membership Fee”). Reggie may update the Membership Fee from time to time, but you will not be charged the updated fee until your membership renews. We will always let you know ahead of time if our fees have changed since your last renewal and you will have the option to cancel your account before we charge you the new fee. By purchasing a membership, you agree to be responsible for paying the Membership Fee when due.
Automatic Payment. Reggie accepts payment via credit card, Google Pay, Apple Pay, and PayPal. By purchasing a membership, you authorize Reggie to initiate recurring automated charges to your chosen payment method at the end of the membership period and at the then-current Membership Fee rate until you cancel or terminate your membership in accordance with these Terms. By purchasing a membership, you also authorize Reggie to keep on file the payment information that you submit to Us and to share your payment information with your Vet. You can update your payment information through the Platform.
Terminating your Membership. If you would like to terminate your Reggie membership, you may do so by navigating to “My Account” and “Subscriptions” or emailing customer service at firstname.lastname@example.org. If you terminate your subscription, you will have access to the Services until the end of the then-current subscription period and you will still be responsible for the full Membership Fee for that period. Reggie may immediately terminate your membership at any time in its discretion upon written notice to you, which may be sent via email. However, the provisions of this Agreement concerning indemnification, Intellectual Property, disclaimer of warranties, and limitation of liability shall survive the termination of this Agreement. Upon expiration or termination of this Agreement for any reason, (a) Your access to the Services will cease; and (b) Reggie’s obligations under this Agreement will also cease.
Free Trials and Discounts. Reggie may choose to offer promotions or discounts, such as free trial periods, from time to time in its discretion. Upon expiration of any such promotion or discount, you will be charged the full Membership Fee to continue accessing the Services unless you terminate your subscription prior to being charged.
How Will We Tell You If We Change These Terms?
With the exception of the Arbitration Agreement (see “Dispute Resolution” section) included at the end of these Terms, Reggie reserves the right to change or modify these Terms at any time without prior notice to You. If We materially change or modify these Terms, We will let You know by posting a new version of the Terms to the Platform.
If You continue to use the Services after We have let You know that We have made changes, You agree to be bound by the modified Terms. If You do not accept the changes, You should immediately stop using the Services and delete all files associated with the Services on Your computer or mobile device.
Who Owns The Services?
Reggie owns the Services, including all content and functionality You access through the Platform. Subject to Your compliance with these Terms, Reggie grants You a non-exclusive, non-sublicensable, revocable, non-transferable right to access and use the Services by logging into the Platform via a computer or mobile device. You may not use the Services for any other purpose than what is allowed under these Terms without Our express written permission.
What Are You Prohibited From Doing?
You may use the Services only for lawful purposes and in accordance with these Terms, In addition, We impose certain restrictions on Your use of the Services, which are highlighted below. While using the Services, You shall not:
- provide false, misleading, or inaccurate information to Us or any other user;
- use the Services for any commercial purpose or the benefit of any third party or in any manner not permitted by these Terms;
- impersonate or attempt to impersonate Us, one of Our employees, another user, or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing);
- use or attempt to use any manual process, engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to harvest, monitor, or otherwise collect information from the Platform for any use, including without limitation, use on third-party websites, without Our consent;
- use the Services in any manner that could disable, overburden, damage, or impair the Services or interfere with any other party's use of the Services, including their ability to use the Services;
- access content or data not intended for You, or log onto a server or account that You are not authorized to access;
- violate any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries);
- attempt to probe, scan, or test the vulnerability of the Platform or any associated system or network, or breach security or authentication measures without proper authorization;
- interfere or attempt to interfere with the use or functionality of the Platform by any other user, host or network, including, without limitation by means of submitting a virus, trojan horse, worm, logic bomb, or other material, which is malicious or technologically harmful, overloading, “flooding,” “spamming,” “mail bombing,” or “crashing;”
- forge any TCP/IP packet header or any part of the header information in any e-mail or in any uploading or posting to, or transmission, display, performance, or distribution by means of, the Platform;
- post, upload, publish, submit, or transmit any content that: (i) infringes, misappropriates, or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading, or deceptive; (iv) is defamatory, obscene, pornographic, vulgar, or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances;
- avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Us, You, or any other third-party (including another user) to protect the Platform;
- attempt to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used by Us in providing the Services. Any violation of this section may subject You to civil and/or criminal liability;
- engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by Us, may harm Us or users of the Services or expose them to liability, or otherwise interfere with or attempt to interfere with the proper working of the Platform;
- encourage or enable any other individual to do any of the above.
We are not obligated to monitor Your use of the Services, but We may do so to ensure Your compliance with these Terms, and to respond to law enforcement or other government agencies if and when We are required to. Reggie reserves the right to suspend or terminate Your use of the Services without notice to You if You partake in any of the prohibited uses described above.
How Should You Protect Your Login Information?
The Platform is designed to require Vets and Owners to create a username and password to access and use the Services. Your username and password are, collectively, Your “User Credentials.” You are solely responsible for (A) maintaining the strict confidentiality of Your User Credentials, (B) not allowing another person to use Your User Credentials to access the Services, (C) any and all damages or losses that may be incurred or suffered as a result of any activities that occur under Your User Credentials, regardless of whether You were aware of those activities. You agree to immediately notify Us in writing by email of any unauthorized use of Your User Credentials or any other compromise of the security of Your User Account.
WE WILL NOT BE LIABLE FOR ANY LOSS THAT YOU INCUR AS A RESULT OF SOMEONE ELSE USING YOUR PASSWORD, EITHER WITH OR WITHOUT YOUR KNOWLEDGE. WE ARE NOT AND SHALL NOT BE LIABLE FOR ANY HARM ARISING FROM OR RELATING TO THE THEFT OF YOUR USER CREDENTIALS AND/OR ANY RESULTING ACCESS TO YOUR PERSONAL DATA, YOUR DISCLOSURE OF YOUR USER CREDENTIALS, OR THE USE OF YOUR USER CREDENTIALS BY ANOTHER PERSON OR ENTITY REGARDLESS OF WHETHER YOU WERE AWARE OF SUCH USE.
You may be held liable for any losses incurred by Reggie and/or its affiliates, officers, directors, and representatives (“Company Representatives”) due to someone else’s use of Your account or password, regardless of whether You were aware of such use.
How Do We Protect Your Privacy?
You expressly acknowledge and agree that We are neither responsible for nor liable to You or any third party for the treatment of Your Personal Data by any such individual or entity, including any collection, use, disclosure, storage, loss, theft, or misuse of Your Personal Data, whether or not such treatment violates applicable law or the third party’s privacy practices.
Computer Equipment and Internet Access
You are responsible for obtaining, installing, maintaining, and operating all software, hardware, or other equipment (collectively, “Systems”) necessary for You to access and use the Services. This includes, without limitation, obtaining internet services, using up to date web-browsers and the best commercially available encryption, antivirus, anti-spyware, and internet security software. You are responsible for the data security of the Systems used to access the Services and for the transmission and receipt of information using such Systems. We are not responsible for any errors or problems that arise from the malfunction or failure of the Internet or Your Systems.
THERE ARE ALWAYS CERTAIN SECURITY AND ACCESS AVAILABILITY RISKS ASSOCIATED WITH USING OPEN NETWORKS SUCH AS THE INTERNET, AND YOU EXPRESSLY ASSUME SUCH RISKS.
How Can You Opt-Out Of Receiving Emails From Us?
In providing the Services, You may receive periodic email communications that are essential to the proper functioning and delivery of the Services (e.g. information regarding Your User Account), which are part of the Services, and which You cannot opt out of receiving.
When you receive a message via the Platform, You will receive an email alert indicating that a message has been received.
If you choose to do so, You may also receive periodic promotions and other offers or materials We believe might be of interest to You via email and/or SMS text message. You can opt-out of receiving these promotional messages at any time by following the unsubscribe instructions contained in each email.
Your Representations and Warranties
You represent and warrant that Your use of the Services will be in accordance with these Terms and all applicable laws, regulations, rules, and any Reggie policies and procedures We provide to You in writing. Specifically, YOU REPRESENT AND WARRANT THAT YOU ARE LEGALLY AUTHORIZED TO SHARE PERSONAL DATA (BELONGING TO YOURSELF OR OTHERS ON WHOSE BEHALF YOU ARE SUBMITTING SUCH PERSONAL DATA) WITH US.
Warranty Disclaimers & Limitation of Liability
THE SERVICES ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. REGGIE EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. REGGIE MAKES NO WARRANTY THAT THE SERVICES OR MATERIALS WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. REGGIE MAKES NO WARRANTY REGARDING THE QUALITY OF ANY PRODUCTS, APPLICATIONS, OR MATERIALS ACCESSED OR PURCHASED THROUGH THE SERVICES OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF THE SERVICES.
SPECIFIC WARRANTY DISCLAIMERS RELEVANT TO OWNERS
- NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM REGGIE OR THROUGH THE PLATFORM OR MATERIALS, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
- YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITHIN THE PLATFORM AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES, INCLUDING, WITHOUT LIMITATION PROVIDERS, CAREGIVERS, AND OTHER AUTHORIZED THIRD PARTIES.
- YOU UNDERSTAND THAT REGGIE DOES NOT TAKE RESPONSIBILITY FOR SCREENING OR INQUIRY INTO THE BACKGROUND OF ANY USERS OF THE SERVICES, INCLUDING, WITHOUT LIMITATION, PROVIDERS, NOR DOES REGGIE VERIFY OR TAKE RESPONSIBILITY FOR THE STATEMENTS OF ANY SUCH USERS OF THE SERVICES. REGGIE MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE SERVICES, INCLUDING, WITHOUT LIMITATION, PROVIDERS.
SPECIFIC WARRANTY DISCLAIMERS RELEVANT TO VETS
- YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITHIN THE PLATFORM AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES, INCLUDING, WITHOUT LIMITATION, OWNERS AND OTHER AUTHORIZED THIRD PARTIES.
- WE CANNOT ALWAYS FORESEE OR ANTICIPATE TECHNICAL OR OTHER DIFFICULTIES THAT MAY RESULT IN FAILURE TO OBTAIN DATA OR LOSS OF DATA, PERSONALIZATION SETTINGS, OR OTHER SERVICE INTERRUPTIONS. WE THEREFORE WILL NOT ASSUME RESPONSIBILITY FOR THE TIMELINESS, ACCURACY, DELETION, NON-DELIVERY OR FAILURE TO STORE ANY USER DATA, COMMUNICATIONS, OR PERSONALIZATION SETTINGS. IT IS YOUR RESPONSIBILITY TO BACKUP ANY INFORMATION YOU ENTER INTO THE PLATFORM.
YOUR RESPONSIBILITY FOR LOSS OR DAMAGE
YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. YOU WILL NOT HOLD REGGIE OR ITS THIRD-PARTY SERVICE PROVIDERS, LICENSORS OR SUPPLIERS, AS APPLICABLE, RESPONSIBLE FOR ANY LOSS OR DAMAGE THAT RESULTS FROM YOUR ACCESS TO OR USE OF THE SERVICES, INCLUDING WITHOUT LIMITATION ANY LOSS OR DAMAGE TO ANY OF YOUR COMPUTERS, MOBILE DEVICES, OR DATA.
LIMITATION OF LIABILITY
YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SERVICES REMAINS WITH YOU. NEITHER REGGIE NOR ANY OTHER COMPANY REPRESENTATIVE INVOLVED IN CREATING, PRODUCING, MAINTAINING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE PRODUCTS OR APPLICATIONS, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, OR FROM ANY COMMUNICATIONS, INTERACTIONS, OR MEETINGS WITH OTHER USERS OF THE SERVICES OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE AND VETERINARY MALPRACTICE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT REGGIE HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED IN MEETING ITS ESSENTIAL PURPOSE.
IF YOU ARE DISSATISFIED WITH THE SERVICES OR THESE TERMS, YOUR ONLY REMEDY IS TO DISCONTINUE USING THE SERVICES.
FOR THE AVOIDANCE OF DOUBT, IF YOU ARE DISSATISFIED WITH THE VETERINARY SERVICES YOU ARE RECEIVING FROM A PROVIDER, YOU MAY HAVE ADDITIONAL REMEDIES REGARDING THE PROVISION OF VETERINARY SERVICES. YOU ACKNOWLEDGE THAT IF YOU USE THE SERVICES DURING OR IN RELATION TO AN EMERGENT, SERIOUS, OR LIFE-THREATENING CONDITION, SUCH USE IS AT YOUR SOLE RISK. REGGIE IS NOT LIABLE TO YOU OR ANY PERSON FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE UPON INFORMATION OR GUIDANCE AVAILABLE THROUGH THE SERVICES.
REGGIE IS NOT LIABLE TO ANY USER OR PERSON FOR ANY HARM CAUSED BY THE NEGLIGENCE OR MISCONDUCT OF ANY PROVIDERS, WHETHER OR NOT THE USER IS RELYING UPON INFORMATION COLLECTED, GENERATED, OR STORED VIA THE SERVICES. REGGIE IS NOT LIABLE TO ANY USER OR PERSON FOR ANY HARM CAUSED BY YOUR NEGLIGENCE OR MISCONDUCT, WHETHER OR NOT RELYING UPON INFORMATION COLLECTED, GENERATED, OR STORED VIA THE PLATFORM OR SERVICES.
BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES, REGGIE’S LIABILITY IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED $100. ANY CLAIM ARISING FROM THE USAGE OF THE SERVICES MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE OCCURRENCE OF THE EVENT FROM WHICH THE CLAIM AROSE.
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS REGGIE AND COMPANY REPRESENTATIVES FROM ANY LIABILITY, LOSS, CLAIM, SUIT, DAMAGE, AND EXPENSE (INCLUDING REASONABLE ATTORNEYS' FEES AND EXPENSES) ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO OR USE OF THE SERVICES, YOUR VIOLATION OF THIS AGREEMENT, OR ANY NEGLIGENT OR WRONGFUL CONDUCT BY YOU OR RELATED TO YOUR ACCOUNT BY YOU OR ANY OTHER PERSON ACCESSING THE SERVICES THROUGH YOUR ACCOUNT, REGARDLESS OF WHETHER YOU WERE AWARE OF SUCH USE. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
Feedback and Who Owns It
We welcome and encourage You to provide feedback, comments, and suggestions for improvements to the Services (“Feedback”). You may submit Feedback by e-mailing Us at email@example.com. You acknowledge and agree that if You submit any Feedback to Us, You hereby grant to Us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable, and transferable license under any and all intellectual property rights that You own or control to use, copy, modify, create derivative works based upon, and otherwise exploit the Feedback for any purpose.
Termination of Your Account
If You breach any of these Terms, We may suspend or disable Your account or terminate Your access to the Services without prior notice to You. There may be other instances where We may need to terminate Your access to the Services that are not related to any of Your actions or inactions. We reserve the right to terminate Your access to and use of the Services at any time, with or without cause.
If you wish to terminate Your account, please contact Reggie at firstname.lastname@example.org, immediately discontinue Your use of the Services, and delete all files associate with the Services from Your computer or mobile device.
*PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS*
Most user concerns can be resolved quickly and to Your satisfaction by emailing Reggie support at email@example.com. In the unlikely event that Our support team is unable to resolve a complaint You may have (or if We have not been able to resolve a dispute with You after attempting to do so informally), including but not limited to any alleged breach of these Terms, You and Reggie agree to resolve the dispute through binding arbitration in the State of Delaware before a single arbitrator, in accordance with the rules and procedures of the American Arbitration Association and the laws of Delaware without reference to its conflict of laws provisions. Arbitration, which is often less expensive, faster, and less formal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury. Arbitrators can award the same damages and relief that a court can award, and may, but do not have to, award legal fees, arbitrator’s fees and costs and other costs incurred by the party that does not win the dispute.
Any arbitration under these Terms will take place on an individual basis; class arbitrations and class actions are not permitted. Any arbitration will be strictly confidential and neither party will disclose to any person (other than necessary to carry out the arbitration) the existence of the dispute or any aspect of the dispute.
This agreement to arbitrate will not preclude You or Reggie from seeking provisional remedies in aid of arbitration, including without limitation orders to stay a court action, compel arbitration or confirm an arbitral award, from a court of competent jurisdiction. Furthermore, this agreement to arbitrate will not preclude You or Reggie from applying to a court of competent jurisdiction for a temporary restraining order, preliminary injunction, or other interim or conservatory relief, as necessary. THE PROPER VENUE FOR ANY ACTION PERMITTED UNDER THIS SUBSECTION REGARDING “EQUITABLE RELIEF” WILL BE THE FEDERAL AND STATE COURTS LOCATED IN DELAWARE; THE PARTIES HEREBY WAIVE ANY OBJECTION TO THE VENUE AND PERSONAL JURISDICTION OF SUCH COURTS.
Exceptions to Agreement to Arbitrate: Reggie may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Platform or infringement of intellectual property rights (for example, trademark, trade secret, copyright, or patent rights) without first engaging in the informal dispute-resolution process described above.
YOU MAY ONLY RESOLVE DISPUTES WITH REGGIE ON AN INDIVIDUAL BASIS, AND MAY NOT BRING A CLAIM AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. CLASS ARBITRATIONS, CLASS ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER ARBITRATIONS ARE NOT ALLOWED UNDER THESE TERMS OF SERVICE.
Notwithstanding the above, You can decline or “opt out” of the alternative dispute resolution process described above by contacting firstname.lastname@example.org within 30 days of first accepting these Terms and stating that You (first and last name) decline this dispute resolution process.
YOU UNDERSTAND AND AGREE THAT, BY NOT OPTING-OUT OF THE ALTERNATIVE DISPUTE RESOLUTION PROCESS DESCRIBED, YOU WAIVE ANY RIGHT TO JURY TRIAL TO WHICH YOU MAY OTHERWISE BE ENTITLED IN CONNECTION WITH ANY ACTION OR LITIGATION IN ANY WAY ARISING OUT OF OR RELATED TO THESE TERMS OF SERVICE.
If You opt-out of the dispute resolution process described in this section, or if any matter is otherwise determined not to be subject to such dispute resolution process, You hereby submit to the exclusive jurisdiction of any state or federal court sitting in the State of Delaware in any legal proceeding arising out of or relating to these Terms. You agree that any and all claims and matters arising out of these Terms, unless subject to the dispute resolution process described above, may be heard and determined in any such court, and You hereby waive any right to object to such filing on grounds of improper venue, forum non-conveniens, or other venue-related grounds, unless such objection asserts that the claim or matter in dispute is subject to determination through the dispute resolution process described above.
General Contract Terms
These Terms shall be governed by the laws of the State of Delaware without reference to its conflict of laws provisions.
You may not assign or transfer these Terms, by operation of law or otherwise, without Reggie’s prior written consent. Any attempt by You to assign or transfer these Terms, without such consent, will be null and of no effect. Reggie may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given: (i) by Reggie via email (in each case to the address that You provide); and/or (ii) by posting to the Platform. For notices made by email, the notice will be effective as of the date the notice is first transmitted. You agree that any notice received from Reggie electronically satisfies any legal requirement that such notice be in writing. YOU ALONE ARE RESPONSIBLE FOR ENSURING THAT YOUR EMAIL ADDRESS ON FILE WITH REGGIE IS ACCURATE AND CURRENT, AND NOTICE TO YOU SHALL BE DEEMED EFFECTIVE UPON THE SENDING OF AN EMAIL TO THE ADDRESS WE HAVE ON FILE.
You shall give any notice to Reggie by email to: email@example.com. Notice to Reggie shall be effective upon receipt of notice by Reggie.
NO INADVERTENT WAIVER
The failure of Reggie to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Reggie. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If, for any reason, a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.
If any provision of these Terms is determined to be invalid, illegal or unenforceable, the remaining provisions of these Terms remain in full force, provided that the essential terms and conditions remain valid, binding and enforceable and the economic and legal substance of the transactions contemplated by these Terms are materially preserved.
INTELLECTUAL PROPERTY RIGHTS
“Intellectual Property Rights” means all intellectual property rights or similar proprietary rights, including (a) patent rights and utility models, (b) copyrights and database rights, (c) trademarks, trade names, domain names and trade dress and the goodwill associated therewith, (d) trade secrets, (e) mask works, and (f) industrial design rights; in each case, including any registrations of, applications to register, and renewals and extensions of, any of the foregoing in any jurisdiction in the world.
As between You and Us, all right, title, and interest, including all Intellectual Property Rights, in the Services, any related materials, logos, products, and documentation, and any other property or materials furnished or made available hereunder, and all modifications and enhancements thereof, belong to and are retained solely by Reggie or its licensors, vendors and affiliates, as applicable. All rights not expressly granted are reserved by Us. Any use of the Services not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.
Please feel free to contact Us if You have any questions about the Terms of Service and/or any other documents referenced herein. You may contact Us at firstname.lastname@example.org, or at Our mailing address:
Reggie Pet, Inc.
9 Woodland Drive
Halesite, NY 11743